Return & Refund Policy

Return Policy

Unipawer Hub appreciates your love and support. If you are not satisfied with your purchase, we will help you with the return process.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return ((when tracking states that the package is marked as “Delivered”).

All items must be returned unopened/unused, unworn, undamaged, and unaltered, with their original tags/package included. 

All orders containing promotions must abide by the promotion's policies and requirements. 

The following items are not eligible to be returned:

  • Grooming Items
  • Treats
  • Gift Cards
  • Food Products
  • Gift Sets
  • All free items from BOGO promotions

Items marked as Final Sale may not be returned or exchanged. 

Unipawer Hub reserves the right to reject any returned product that does not comply with the above stated return policy. Rejected items will be sent back to the original shipping address at the customer’s expense. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Return Process

To start a return, you can contact us at unipawerhub@gmail.com. 

If you are located in the U.S., Canada, EU, Australia, or New Zealand, please email us first so we can help you arrange the shipping with a cheaper option.

Please note: Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at unipawerhub@gmail.com.

Refund Policy

Once it has been delivered, please allow up to 14 business days so our team may process your return package. Once the returned items have been inspected and approved, Unipawer Hub will issue a refund to the original payment method and a confirmation e-mail will be sent to you. Refunds are typically reflected within 2-4 business days of being issued. However, your financial institution may require additional time to process your refund.

Please note:

  • A 3.6% PayPal process fee will be charged for all returns, or a 20% restocking fee if the item has been opened and/or used.
  • Shipping fees and import duties/customs taxes are non-refundable.
  • The shipping cost & shipping insurance will not be reimbursed for returns. Customers are responsible for covering any costs that are related to returns. Unipawer Hub will not cover the return shipping fees, customs fees, and taxes etc,.