Shipping Information
Order Confirmation
You shall receive an order confirmation once the order is placed via email. The order confirmation serves as an invoice and includes your Order Number along with all pertinent details. Please note that this is not an acceptance of your order, but a confirmation that it has been received only. All orders are subject to acceptance and availability.
Processing
Once your order has been placed and you have received a confirmation of your order, our team will receive your order for processing. Please note that our current processing time is 2-5 business days. Once your order has been processed and it’s shipment has been confirmed, you will receive a confirmation e-mail containing tracking information.
Our Customer Service team will reach out to the e-mail provided at checkout if the products you have selected are not currently available, if an address verification is required, and/or if any additional information is required for security verification purposes.
Cancellations
You may cancel your order, for any reason, up to the moment that is processed by our team. Once your order has been marked as completed and released for shipping, we are unable to cancel your order, but you may return your order for a refund once you have received it. Please reach out to our Customer Service team as soon as possible if you need to cancel your order.
Shipping
Unipawer Hub partners with both international shipping forwarders and major logistic companies (such as DHL) to provide customers with a wide range of economic and speedy shipping options.
Your shipment can be tracked with your tracking number.
Tracking Website: https://www.yuntrack.com/
Shipping Estimates
| U.S.A |
5-7 Business Days |
U.S standard shipping cannot ship to APO addresses |
|
Canada |
8-15 Business Days |
Only the "Standard Shipping" option includes import duties and taxes. If you choose DHL as the shipping method to Canada, it will incur extra import duties, and customers will be responsible for the payment. |
|
International |
6-10 Business Days |
|
Please Note:
Shipping estimate is provided to us by your local shipping couriers. These time frames are an estimate only. Delivery times will depend on the postal services worldwide and how busy they are the time of processing and delivery. If you have any concerns with the tracking of your parcel, please contact your local carrier with your tracking number for further assistance.
Once an order has been dispatched and collected by shipping couriers, Unipawer Hub no longer has any control over the handling and delivery times of the parcel.
Delivery times do not include sorting and processing of parcels.
Delivery times are based on the time your package is sent and should only be used as a guide. Unipawer Hub cannot take responsibility for customs clearance delays or failed payments, though we'll try to minimize any potential delays. Depending on your location, our orders can be delivered by different couriers like USPS, Canada Post, DHL, etc.
*Shipping fees and import duties/customs taxes are non-refundable.*